Find answers to common questions about bookings, payments, cancellations, and managing your stays. If you can’t find what you’re looking for, feel free to contact our support team.
Help Center
How can I book a chalet or an experience through the Masarrah app?
It’s quick and easy! Simply open the Masarrah app, select your preferred location and dates, and browse the available options. Once you find your favorite chalet, click “Book Now” and follow the simple payment steps to confirm your booking instantly.
Is the payment through the app secure? What methods are available?
Yes, your data security is our priority. We use global standards to protect your transactions. You can pay via Credit Cards, Qpay, and you will receive an e-invoice and booking confirmation immediately after payment.
We also accept Qpay payment installments.
What should I do if I encounter an issue with my booking or upon arrival?
The Masarrah customer support team is always here to help. You can contact us directly via the in-app live chat or call our unified support number, and we will resolve any issue to ensure you have a joyful experience.